As you are considering to explore the different online fax service providers, I assume that you are already aware about the benefits of internet faxing. Internet faxing allows you to send important documents securely from wherever you are.
You will find many online fax services in the market. However, it is not easy to choose the right plan. To take an informed decision you must analyze your fax needs first. Otherwise you will end up buying an expensive plan that is not needed. Your online fax plan needs to be in line with your business requirements.
Here are some important tips to choose the best online fax service provider for your company.
Estimate Your Monthly Fax Usage
You might be an occasional user or one who needs to fax at a bulk label. Whatever your business needs are, analyze it properly before you start searching for an online faxing plan. Knowing the volume of your faxes will help you decide the right plan. A pay as you go plan is the right choice if you only need to send and receive a few faxes in a month. On the other hand if you have to send bulk faxes on regular basis then a bigger plan with unlimited pages might be the better choice.
Look for Additional Features
Most of the features are common for all the online fax service providers. However, some of them might offer certain services that are unique and useful to your business. For example, XenFax offers channel integration feature which allows you to get notified about the sent and received faxes on different channels like WhatsApp, Slack and Skype. List down what features are beneficial to your business and choose the one that serves the need.
Understand the Pricing Structure
Pricing is an important factor to consider while choosing the best online fax service provider for your business. Some of the vendors will offer an initial package at a cheap rate, but later on you might find out some additional hidden costs. So ask for a detailed fee structure and checkout the initial set up cost, international charges and other such fees. In case you are a startup or a small business owner, a tiered pricing might be the right option, where you pay as per your usage.
Checkout the Customer Service
Technical issues are inevitable. However, you must have a proper support system to rectify them as and when needed. Check if your service provider is offering phone support, live chat support or only email support. The service provider you are choosing should have a 24/7 support system to address your queries on time.
Ask for a Demo
Most of the internet fax service providers offer a free plan or a trial period, where you can try out their services. Once you have shortlisted few, ask for a demo or free trial. In this way, you can test out their services before you sign up. Two services might seem similar but once you test them out, only then you can find which one is more user friendly.
With so many vendors available in the market, anyone can get confused about which one to choose. Once you are clear about your fax requirements, it is easier to zero down on the best online fax service. Analyze carefully and choose the one that best suits your business needs.